Privacy Policy

Last Updated August 9, 2025

Privacy Policy Table of Contents

Scope

What this Privacy Policy Covers

Personal Data

How We Use Your Personal Data

Cookies, Tracking Tools, Advertising and Opt-Out

Data Security

Personal Data of Children

Your Rights and Choices

Links to Other Websites

Contact Information

Scope

This Policy primarily covers:

  • Merchants: businesses that have expressed interest in using the Services or have contracted with Vendora to provide the Services within their businesses (where this term is used in this Statement in the context of the processing of the personal information of a Merchant, it refers to a Merchant that is an individual);

  • Merchant Employees: employees and Authorized Users of our Merchants that use the Services; and

  • Guests: individuals that use the Services at one of our Merchant’s businesses, through a business partner or directly through Vendora.

In addition to the groups above, this Statement also covers individuals that visit our websites, including https://www.vendora.io/ (referred to generally as our “Websites”) and our third-party business partners. We may also process information from other individuals for additional purposes, including for research purposes, sweepstakes and events-related purposes that might be separately collected from time to time but are covered as part of this Statement.

‍At Vendora, we take your privacy seriously. By using the Services and/or providing us with your personal information, you acknowledge that your personal information will be processed and used in the manner set out in this Privacy Policy. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

Merchant acknowledges and agrees that Company is solely a referral and facilitation platform, not a payment services provider, card acquirer, or money transmitter. All transactions initiated through the Services are processed exclusively by third‑party payment service providers approved by Company (“Approved PSPs”). We use Stripe  and World Pay to process payments. Employees acting on behalf of Merchants, and Guests, will be required to provide their personal information to interact with these third-parties or complete your transaction.  Please carefully read the policies of Stripe and World Pay before you visit or submit personal information, found at: https://stripe.com/privacy and https://privacy.worldpay.com/policies/en/.

As a Guest, you acknowledge that Merchants use Vendora to facilitate their services to you.  Please note that our Merchants are independent third parties that maintain their own business practices and policies outside of their relationship with Vendora and their use of the Services.  As a result, unless provided otherwise in this Statement, we are not responsible for the privacy policies or data practices of our Merchants, who may maintain separate policies and practices.  If you are a Merchant Employee, your employer is responsible for providing any additional required notices or information to you regarding its privacy practices outside of this Statement.

Remember that, as a Guest, your use of Vendora's Services is at all times subject to our Vendora Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Vendora Terms of Use.

As we continually work to improve our Services, we may need to change this Privacy Policy from time to time. Upon such changes, we will alert you to any such changes by placing a notice on the Vendora website. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

What this Privacy Policy Covers

This Privacy Policy covers how Virtual Fulfillment Technologies Inc. d/b/a Vendora and its subsidiaries and affiliates (collectively “Vendora”, “we”, “us” and/or “our”) collects, manages and treat your personal data.  

In the most general terms:

“Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” or “sensitive personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

“Services” refers to services and products (including both hardware and software) developed or administered by us from time-to-time, including:

  • our point-of-sale (POS) system;

  • our application programming interfaces (“APIs”);

  • modules and management services, such as our loyalty, marketing, CRM, inventory management, invoicing, finance, reporting, analytics, online ordering, storefront, mobile apps, and payment services

(collectively referred to as the “Services”). Please note that certain Services may be facilitated through our Website or through our third-party business partners.

Personal Data

Categories of Personal Data We Collect

What personal information we collect will depend on the nature of your interaction with the Services and our Websites. This includes Merchants that sign up to use our Services as well as Merchant Employees that are involved in the Merchant’s operations. This also includes Guests that may independently use our Services or carry out a transaction or interact with one of our Merchants.  While some information is collected automatically or through sources outside of Vendora, most is collected when you use our Services or our Websites. A breakdown of the collection has been provided in the sections below. 

Personal information collected through the Services

A. Merchants

If you are a Merchant, we will collect personal information from you in connection with your service agreement and use (or prospective use) of the Services, including, as applicable,

  • your name;

  • address;

  • email;

  • banking and financial information;

  • phone number; and

  • information you choose to share when using the Services such as when you are communicating through mobile applications or in support tickets.

If you are a business partner that is looking to integrate with Vendora, we will also collect information, such as your name and contact details, as part of your application to integrate with our Services. 

B. Merchant Employees

If you are a Merchant Employee, we collect personal information about you through your use of the Services and as part of Merchant’s account set up with Stripe and/or World Pay. This includes:

  • your name;

  • email;

  • social security number

  • phone number;

  • employee identification number;

  • address;

  • date of birth; and

  • information relating to your role, such as your job title, wage rates and salary and hours worked.

C. Guests

We collect information from you through your use of the Services (as provided and developed by us from time to time), which may include the creation of a an Account, your receipt history and information, your use of our online features and mobile application(s) and other related products, such but not limited to as our pickup, delivery and on-premise ordering and payment services. We may also collect and/or receive your personal information when you place an order with, make a purchase from (including loyalty programs and gift cards), or otherwise complete a transaction with our Merchants or participate in their respective loyalty programs.

Depending on which Service(s) you have used, personal information collected may include:

  • your name;

  • contact details such as your phone number and email;

  • your address and other general location details;

  • your payment card information, such as the brand, card number, security code and expiration date;

  • transaction information and order history details (e.g., goods/services ordered, date, payment method and amount of payment);

  • your date of birth (if you choose to provide it);

  • information about your vehicle (for users of our curbside pickup service);

  • account and profile information such as your username and password;

  • if you are a member of a Merchant’s loyalty program, information in relation to your points balance and redemptions;

  • receipt information, including purchase preferences, special requests and any dietary information; and

  • your feedback in relation to your experience at our Merchants’ establishments (if you choose to provide it).

  • information you choose to share when using the Services such as when you are communicating through mobile applications or in support tickets

In all cases, the actual personal information collected will vary depending on the Services being used. Depending on the Services being used, personal information may also be linked to your use of the Services across Vendora. For example, as a Guest, your payment card or contact information may be linked to an order history, your Vendora account, a specific loyalty account or Merchant-specific profile around your interactions with that Merchant or the Merchant’s management group.

Personal information collected through our Websites

In addition to using the Services, we may also collect personal information when you visit our Websites and request information about our Services, download a white paper, schedule a product demo or subscribe to our media channels (e.g., blogs, podcasts, etc.). This personal information may include:

  • your name;

  • email; and

  • phone number.

Certain information may also be collected automatically when you visit our Websites. For more information, please see the section of this Statement entitled “Information collected automatically.”

Please note that additional information beyond what is described here will be collected (described in the Merchant section above) as part of our online Merchant application process or through our e-commerce Website.

Personal information collected from other sources

Depending on whether you are a Merchant, a Merchant Employee, a Guest or a visitor to one of our Websites, we may also collect personal information about you from third parties including our business partners, payment facilitation services, data providers, identity verification services, credit bureaus (if applicable), banks and other financial institutions and credit card companies. We may also collect information from you that is publicly available. For example, if you interact with us or share your information through various social media channels.

Information collected automatically

We collect information automatically when you visit our Websites, use our mobile application(s), complete a transaction, or use our online services, such as online ordering. For transactions, this may include personal information such as your name when a payment card is used.  Information collected automatically by cookies, web beacons or other similar technologies (described in the “Cookies and other tracking technologies” section of this Statement) may include:

  • information about your device, such as your device type/model, number and device ID (e.g., MAC address);

  • information about your browser, settings (e.g., language) and operating system;

  • your internet protocol (IP) address (including, in some instances, your perceived location);

  • unique advertising and related identifiers;

  • transactional and purchase information; and

  • browsing and usage activity, such as the referring domain, what websites/content you have viewed or actions you have taken on a particular website.

Depending on the Services being used or the Websites you access, we may also collect geolocation information through your devices. For example, we may show you what restaurants in your area are available within our mobile application(s). This information may be collected via GPS, Bluetooth, cellular or WiFi technologies. You can adjust your settings at the device or browser level to disable the use of these technologies. 

Categories of Personal Data We Collect
What personal information we collect will depend on the nature of your interaction with the Services and our Websites. This includes Merchants that sign up to use our Services as well as Merchant Employees that are involved in the Merchant’s operations. This also includes Guests that may independently use our Services or carry out a transaction or interact with one of our Merchants.  While some information is collected automatically or through sources outside of Vendora, most is collected when you use our Services or our Websites. A breakdown of the collection has been provided in the sections below. 
Personal information collected through the Services
A. Merchants
If you are a Merchant, we will collect personal information from you in connection with your service agreement and use (or prospective use) of the Services, including, as applicable,
  • your name;
  • address;
  • email;
  • banking and financial information;
  • phone number; and
  • information you choose to share when using the Services such as when you are communicating through mobile applications or in support tickets.
If you are a business partner that is looking to integrate with Vendora, we will also collect information, such as your name and contact details, as part of your application to integrate with our Services. 
B. Merchant Employees
If you are a Merchant Employee, we collect personal information about you through your use of the Services and as part of Merchant’s account set up with Stripe and/or World Pay. This includes:
  • your name;
  • email;
  • social security number
  • phone number;
  • employee identification number;
  • address;
  • date of birth; and
  • information relating to your role, such as your job title, wage rates and salary and hours worked.
C. Guests
We collect information from you through your use of the Services (as provided and developed by us from time to time), which may include the creation of a an Account, your receipt history and information, your use of our online features and mobile application(s) and other related products, such but not limited to as our pickup, delivery and on-premise ordering and payment services. We may also collect and/or receive your personal information when you place an order with, make a purchase from (including loyalty programs and gift cards), or otherwise complete a transaction with our Merchants or participate in their respective loyalty programs.
Depending on which Service(s) you have used, personal information collected may include:
  • your name;
  • contact details such as your phone number and email;
  • your address and other general location details;
  • your payment card information, such as the brand, card number, security code and expiration date;
  • transaction information and order history details (e.g., goods/services ordered, date, payment method and amount of payment);
  • your date of birth (if you choose to provide it);
  • information about your vehicle (for users of our curbside pickup service);
  • account and profile information such as your username and password;
  • if you are a member of a Merchant’s loyalty program, information in relation to your points balance and redemptions;
  • receipt information, including purchase preferences, special requests and any dietary information; and
  • your feedback in relation to your experience at our Merchants’ establishments (if you choose to provide it).
  • information you choose to share when using the Services such as when you are communicating through mobile applications or in support tickets
In all cases, the actual personal information collected will vary depending on the Services being used. Depending on the Services being used, personal information may also be linked to your use of the Services across Vendora. For example, as a Guest, your payment card or contact information may be linked to an order history, your Vendora account, a specific loyalty account or Merchant-specific profile around your interactions with that Merchant or the Merchant’s management group.
Personal information collected through our Websites
In addition to using the Services, we may also collect personal information when you visit our Websites and request information about our Services, download a white paper, schedule a product demo or subscribe to our media channels (e.g., blogs, podcasts, etc.). This personal information may include:
  • your name;
  • email; and
  • phone number.
Certain information may also be collected automatically when you visit our Websites. For more information, please see the section of this Statement entitled “Information collected automatically.”
Please note that additional information beyond what is described here will be collected (described in the Merchant section above) as part of our online Merchant application process or through our e-commerce Website.
Personal information collected from other sources
Depending on whether you are a Merchant, a Merchant Employee, a Guest or a visitor to one of our Websites, we may also collect personal information about you from third parties including our business partners, payment facilitation services, data providers, identity verification services, credit bureaus (if applicable), banks and other financial institutions and credit card companies. We may also collect information from you that is publicly available. For example, if you interact with us or share your information through various social media channels.
Information collected automatically
We collect information automatically when you visit our Websites, use our mobile application(s), complete a transaction, or use our online services, such as online ordering. For transactions, this may include personal information such as your name when a payment card is used.  Information collected automatically by cookies, web beacons or other similar technologies (described in the “Cookies and other tracking technologies” section of this Statement) may include:
  • information about your device, such as your device type/model, number and device ID (e.g., MAC address);
  • information about your browser, settings (e.g., language) and operating system;
  • your internet protocol (IP) address (including, in some instances, your perceived location);
  • unique advertising and related identifiers;
  • transactional and purchase information; and
  • browsing and usage activity, such as the referring domain, what websites/content you have viewed or actions you have taken on a particular website.
Depending on the Services being used or the Websites you access, we may also collect geolocation information through your devices. For example, we may show you what restaurants in your area are available within our mobile application(s). This information may be collected via GPS, Bluetooth, cellular or WiFi technologies. You can adjust your settings at the device or browser level to disable the use of these technologies. 
Categories of Personal Data We Collect
What personal information we collect will depend on the nature of your interaction with the Services and our Websites. This includes Merchants that sign up to use our Services as well as Merchant Employees that are involved in the Merchant’s operations. This also includes Guests that may independently use our Services or carry out a transaction or interact with one of our Merchants.  While some information is collected automatically or through sources outside of Vendora, most is collected when you use our Services or our Websites. A breakdown of the collection has been provided in the sections below. 
Personal information collected through the Services
A. Merchants
If you are a Merchant, we will collect personal information from you in connection with your service agreement and use (or prospective use) of the Services, including, as applicable,
  • your name;
  • address;
  • email;
  • banking and financial information;
  • phone number; and
  • information you choose to share when using the Services such as when you are communicating through mobile applications or in support tickets.
If you are a business partner that is looking to integrate with Vendora, we will also collect information, such as your name and contact details, as part of your application to integrate with our Services. 
B. Merchant Employees
If you are a Merchant Employee, we collect personal information about you through your use of the Services and as part of Merchant’s account set up with Stripe and/or World Pay. This includes:
  • your name;
  • email;
  • social security number
  • phone number;
  • employee identification number;
  • address;
  • date of birth; and
  • information relating to your role, such as your job title, wage rates and salary and hours worked.
C. Guests
We collect information from you through your use of the Services (as provided and developed by us from time to time), which may include the creation of a an Account, your receipt history and information, your use of our online features and mobile application(s) and other related products, such but not limited to as our pickup, delivery and on-premise ordering and payment services. We may also collect and/or receive your personal information when you place an order with, make a purchase from (including loyalty programs and gift cards), or otherwise complete a transaction with our Merchants or participate in their respective loyalty programs.
Depending on which Service(s) you have used, personal information collected may include:
  • your name;
  • contact details such as your phone number and email;
  • your address and other general location details;
  • your payment card information, such as the brand, card number, security code and expiration date;
  • transaction information and order history details (e.g., goods/services ordered, date, payment method and amount of payment);
  • your date of birth (if you choose to provide it);
  • information about your vehicle (for users of our curbside pickup service);
  • account and profile information such as your username and password;
  • if you are a member of a Merchant’s loyalty program, information in relation to your points balance and redemptions;
  • receipt information, including purchase preferences, special requests and any dietary information; and
  • your feedback in relation to your experience at our Merchants’ establishments (if you choose to provide it).
  • information you choose to share when using the Services such as when you are communicating through mobile applications or in support tickets
In all cases, the actual personal information collected will vary depending on the Services being used. Depending on the Services being used, personal information may also be linked to your use of the Services across Vendora. For example, as a Guest, your payment card or contact information may be linked to an order history, your Vendora account, a specific loyalty account or Merchant-specific profile around your interactions with that Merchant or the Merchant’s management group.
Personal information collected through our Websites
In addition to using the Services, we may also collect personal information when you visit our Websites and request information about our Services, download a white paper, schedule a product demo or subscribe to our media channels (e.g., blogs, podcasts, etc.). This personal information may include:
  • your name;
  • email; and
  • phone number.
Certain information may also be collected automatically when you visit our Websites. For more information, please see the section of this Statement entitled “Information collected automatically.”
Please note that additional information beyond what is described here will be collected (described in the Merchant section above) as part of our online Merchant application process or through our e-commerce Website.
Personal information collected from other sources
Depending on whether you are a Merchant, a Merchant Employee, a Guest or a visitor to one of our Websites, we may also collect personal information about you from third parties including our business partners, payment facilitation services, data providers, identity verification services, credit bureaus (if applicable), banks and other financial institutions and credit card companies. We may also collect information from you that is publicly available. For example, if you interact with us or share your information through various social media channels.
Information collected automatically
We collect information automatically when you visit our Websites, use our mobile application(s), complete a transaction, or use our online services, such as online ordering. For transactions, this may include personal information such as your name when a payment card is used.  Information collected automatically by cookies, web beacons or other similar technologies (described in the “Cookies and other tracking technologies” section of this Statement) may include:
  • information about your device, such as your device type/model, number and device ID (e.g., MAC address);
  • information about your browser, settings (e.g., language) and operating system;
  • your internet protocol (IP) address (including, in some instances, your perceived location);
  • unique advertising and related identifiers;
  • transactional and purchase information; and
  • browsing and usage activity, such as the referring domain, what websites/content you have viewed or actions you have taken on a particular website.
Depending on the Services being used or the Websites you access, we may also collect geolocation information through your devices. For example, we may show you what restaurants in your area are available within our mobile application(s). This information may be collected via GPS, Bluetooth, cellular or WiFi technologies. You can adjust your settings at the device or browser level to disable the use of these technologies. 
Categories of Personal Data We Collect
What personal information we collect will depend on the nature of your interaction with the Services and our Websites. This includes Merchants that sign up to use our Services as well as Merchant Employees that are involved in the Merchant’s operations. This also includes Guests that may independently use our Services or carry out a transaction or interact with one of our Merchants.  While some information is collected automatically or through sources outside of Vendora, most is collected when you use our Services or our Websites. A breakdown of the collection has been provided in the sections below. 
Personal information collected through the Services
A. Merchants
If you are a Merchant, we will collect personal information from you in connection with your service agreement and use (or prospective use) of the Services, including, as applicable,
  • your name;
  • address;
  • email;
  • banking and financial information;
  • phone number; and
  • information you choose to share when using the Services such as when you are communicating through mobile applications or in support tickets.
If you are a business partner that is looking to integrate with Vendora, we will also collect information, such as your name and contact details, as part of your application to integrate with our Services. 
B. Merchant Employees
If you are a Merchant Employee, we collect personal information about you through your use of the Services and as part of Merchant’s account set up with Stripe and/or World Pay. This includes:
  • your name;
  • email;
  • social security number
  • phone number;
  • employee identification number;
  • address;
  • date of birth; and
  • information relating to your role, such as your job title, wage rates and salary and hours worked.
C. Guests
We collect information from you through your use of the Services (as provided and developed by us from time to time), which may include the creation of a an Account, your receipt history and information, your use of our online features and mobile application(s) and other related products, such but not limited to as our pickup, delivery and on-premise ordering and payment services. We may also collect and/or receive your personal information when you place an order with, make a purchase from (including loyalty programs and gift cards), or otherwise complete a transaction with our Merchants or participate in their respective loyalty programs.
Depending on which Service(s) you have used, personal information collected may include:
  • your name;
  • contact details such as your phone number and email;
  • your address and other general location details;
  • your payment card information, such as the brand, card number, security code and expiration date;
  • transaction information and order history details (e.g., goods/services ordered, date, payment method and amount of payment);
  • your date of birth (if you choose to provide it);
  • information about your vehicle (for users of our curbside pickup service);
  • account and profile information such as your username and password;
  • if you are a member of a Merchant’s loyalty program, information in relation to your points balance and redemptions;
  • receipt information, including purchase preferences, special requests and any dietary information; and
  • your feedback in relation to your experience at our Merchants’ establishments (if you choose to provide it).
  • information you choose to share when using the Services such as when you are communicating through mobile applications or in support tickets
In all cases, the actual personal information collected will vary depending on the Services being used. Depending on the Services being used, personal information may also be linked to your use of the Services across Vendora. For example, as a Guest, your payment card or contact information may be linked to an order history, your Vendora account, a specific loyalty account or Merchant-specific profile around your interactions with that Merchant or the Merchant’s management group.
Personal information collected through our Websites
In addition to using the Services, we may also collect personal information when you visit our Websites and request information about our Services, download a white paper, schedule a product demo or subscribe to our media channels (e.g., blogs, podcasts, etc.). This personal information may include:
  • your name;
  • email; and
  • phone number.
Certain information may also be collected automatically when you visit our Websites. For more information, please see the section of this Statement entitled “Information collected automatically.”
Please note that additional information beyond what is described here will be collected (described in the Merchant section above) as part of our online Merchant application process or through our e-commerce Website.
Personal information collected from other sources
Depending on whether you are a Merchant, a Merchant Employee, a Guest or a visitor to one of our Websites, we may also collect personal information about you from third parties including our business partners, payment facilitation services, data providers, identity verification services, credit bureaus (if applicable), banks and other financial institutions and credit card companies. We may also collect information from you that is publicly available. For example, if you interact with us or share your information through various social media channels.
Information collected automatically
We collect information automatically when you visit our Websites, use our mobile application(s), complete a transaction, or use our online services, such as online ordering. For transactions, this may include personal information such as your name when a payment card is used.  Information collected automatically by cookies, web beacons or other similar technologies (described in the “Cookies and other tracking technologies” section of this Statement) may include:
  • information about your device, such as your device type/model, number and device ID (e.g., MAC address);
  • information about your browser, settings (e.g., language) and operating system;
  • your internet protocol (IP) address (including, in some instances, your perceived location);
  • unique advertising and related identifiers;
  • transactional and purchase information; and
  • browsing and usage activity, such as the referring domain, what websites/content you have viewed or actions you have taken on a particular website.
Depending on the Services being used or the Websites you access, we may also collect geolocation information through your devices. For example, we may show you what restaurants in your area are available within our mobile application(s). This information may be collected via GPS, Bluetooth, cellular or WiFi technologies. You can adjust your settings at the device or browser level to disable the use of these technologies. 

How We Use Your Personal Data

We use your personal information first and foremost to provide you with our Services and to manage our business operations. This includes communicating with you as part of those Services as well as for advertising and marketing purposes where permitted under the applicable law or where we have your consent. In all cases, information is used to support our adherence to any legal, compliance or security-related obligations. The actual nature of how we use personal information will depend on the nature of the Services provided to you and may vary depending on if you are a Guest, a Merchant, a Merchant Employee or other covered individual under this Statement. A more detailed breakdown of how we use personal information can be found below. 

We use personal information to:

  • Provide, maintain and support our Services, including

    • to provide updates, support and training related to the Services;

    • to determine the eligibility of individuals in relation to their use of certain Services;

    • for contracting and agreement purposes;

    • to process transactions and payments through the Services, maintaining an order history of your interactions with Vendora;

    • to enable our Merchants and our Merchants Employees to access and use the Services, including information that you have provided as part of using the Services; and 

    • to improve, develop, and provide Services, develop, train and deploy algorithms and artificial intelligence (AI) models, used to develop, provide, and personalize our Services, and generate insights to enhance our Services for Merchants and Guests; 

    • to provide online services, including verifying your identity, as well as diagnosing technical and service issues. 

    • If you are a Merchant employee, to enable our Merchants to engage with our third-party payment facilitation partners, Stripe and World Pay;

    • If you are a Merchant employee, to pre-fill third-party Stripe and/or World Pay payment applications through Stack, on Merchant’s behalf.

  • Manage our business and for internal operational purposes, including

    • analyzing the performance of our Services;

    • workforce and service development;

    • creating and developing analytics for the benefit of our business and the business of our Merchants;

    • research purposes, including the development of new products;

    • assessing the effectiveness of Services; and

    • improving our Services and Websites.

  • Personalize your experience, including

    • creating a Merchant-specific profile based on your interactions across our various Guest-facing Services, including, but not limited to, when you make a payment at one of our Merchant’s businesses, complete a digital order or join one of our Merchant’s loyalty programs. Guest profiles are limited to a specific Merchant or a Merchant management group that you have visited or used as part of the Services.

    • using data associated with your Vendora account to personalize your experience across our Services; 

    • using transactional data and order history to provide recommendations when using our Services or those of our Merchants;

    • using information about your shopping experience to personalize your experience at our Merchant’s businesses (including in relation to your future shopping experiences); and

    • using analytics and profiling technology to personalize your experience and to build profiles for Merchant use.

  • Advertise and market to you, including

    • sending you marketing communications, either directly or through a third-party service provider, in relation to our existing or new Services that we think might interest you;

    • displaying advertisements for Vendora, Merchant or third-party services in our digital ordering services and mobile applications; and

    • based on instructions from our Merchants or our business partners as applicable, either directly or through a third party, to advertise their products and services to you; and

    • promoting our Services or the services of Merchants. 

Any communications sent to you pursuant to this section shall either be permitted under the applicable law or with your consent. Please see the “Your rights and choices” section of this Statement for more details on opting out of these communications and updating your preferences.

  • Communicate with you or provide information you have requested, including

    • providing notifications in relation to your purchases or the Services;

    • sending you white papers and other materials from our Websites;

    • providing you with our newsletters, podcasts and other subscription materials;

    • sending you digital receipts; and

    • responding to feedback that you have provided in relation to our products or Services or those of our Merchants.

  • For legal, compliance and security-related purposes, including to

    • comply with our legal obligations, including under anti-money laundering, know-your-customer or similar laws in any relevant jurisdiction;

    • secure and protect our network and systems;

    • identify and protect against fraud and other crimes;

    • establish, exercise or defend legal claims;

    • perform our contractual obligations; and

    • monitor and report compliance issues. 

In certain instances, Vendora will share the personal information it collects from you or otherwise processes from you in order to provide our Services or fulfill the other purposes within this Statement. If you are a Guest, this includes sharing personal information with our Merchants and Merchant Employees as well as with third-party partners that are authorized by the Merchant to access your information. We also maintain a number of relationships with third-party service providers as well as business partners that we use to provide, support and improve our Services. 

Vendora may share personal information as part of providing the Services and for the purposes described within this Statement. This includes:

  • with our Merchants and our Merchants’ Employees for the purposes of providing the Services to you, fulfilling your requests and for the other purposes described in this Statement. As part of providing the Services (for example, when you complete a transaction at a Merchant’s business or through our digital ordering services,), Vendora will share your order information or details about your reservation with the Merchant. This may include personal details such as your name, contact information as well as information about your shopping experience, including receipt details, preferences and special requests;

  • with our third-party business partners in order to provide, maintain, improve and expand our Services and to facilitate payments;

  • with third-party integration partners selected by the Merchant or with whom you do business where Vendora is instructed to share your information as part of the Services;

  • with our parent, subsidiary, or affiliate companies, agents (if any) for the purposes outlined above;

  • with third parties to provide, maintain and improve our Services, including service providers who access information about you to perform services on our behalf or on behalf of our Merchants, such as hosting and information technology services, payment services, identity verification and fraud prevention services, marketing and advertising services, data analytics and personalization services and customer support services.  Please note:

    • If you are a Merchant Employee whose employer uses Stripe and/or World Pay to facilitate payment, we will share your information (including personal information) with Stripe and/or World Pay as part of the process for setting up Merchant’s account.

  • in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture or dissolution of all or a portion of our business; or

  • if we believe it is authorized or necessary to:

    • protect our rights or property, or the security or integrity of our Services or our Websites;

    • enforce the terms of our terms of service or other applicable agreements or policies;

    • protect us, users of our Services or the public from harm or potentially prohibited or illegal activities;

    • investigate, detect and prevent fraud and security breaches; or

    • comply with any applicable law, regulation, legal process or governmental request (including, for example, a court order, subpoena, or search warrant).

We may also share aggregated and/or anonymized information derived from the Services that does not directly identify you, including device information and information derived from cookies and log files with third parties for the purposes described in this Statement.

Retention of personal information

We retain personal information as long as reasonably necessary to provide the Services, carry out the purposes described in this Statement or as otherwise required in order to comply with our records retention periods (which reflect the applicable law). For example, we may retain information about users of our Services in order to comply with our legal and regulatory obligations or to protect our interests as part of providing the Services. 

Cookies, Tracking Tools, Advertising and Opt-Out

Vendora and third parties described in this Statement may use cookies, web beacons and other tracking technologies for the purposes described in this Statement.  We may use these technologies within our Services and across our Websites, for example to:

  • to provide our Services (e.g., authentication within the check-out process);

  • to uniquely identify you and/or your device;

  • to store your preferences as part of providing the Services;

  • for personalization, ad measurement and analytics, and targeted advertising purposes (including across your devices and applications);

  • for security and fraud-prevention purposes;

  • to analyze and monitor the performance of our Services;

  • to build a user profile across our Services;

  • to improve and develop new Services; and

  • to understand your use of the Services over time.

Information on how to manage cookies and related technologies within your browser and more generally can be found below along with a more detailed description of how we use these technologies. 

A “cookie” is a small text file placed and saved in your browser when you access our Websites and potentially the websites of our Merchants, business partners and other third parties. We use both session cookies (i.e., cookies that are stored only for a specific website visit) and persistent cookies (i.e., cookies that are stored beyond a specific website visit) to provide the Services and for the purposes described in this Statement. These cookies may be set by us (first-party cookies) or set by third parties that collect information on our behalf (third-party cookies), such as Google Analytics.

There are other tracking technologies, such as web beacons/GIFs, pixels, page tags, embedded scripts, that consist of small transparent image files or other web programming code that record how you interact with websites, mobile applications and services.  They are often used in conjunction with web browser cookies or other identifiers associated with your device.

We also use pixels and related technologies as part of session replay services on certain Websites that are used to understand and improve functionality and an individual’s experience on those sites.

In certain instances, Vendora may provide our Merchants with digital advertising and related services that involve the collection and use of cookies, pixels and related technologies via integrations.  In these cases, Merchants set up independent accounts with these third parties.

There are ways to control and/or reject the setting of cookies and similar technologies within your browser settings. As each browser is different, please consult the “help” menu within your browser.  For additional information about cookies and how to control their use on various browsers and devices, you can visit http://www.allaboutcookies.org. Please be aware that depending on the Services being used, restricting cookies may prevent you from accessing and using all or part of the Services.

Targeted advertising and your choices

In certain cases, we allow third-party advertising partners to use cookies, web beacons and other tracking technologies on our Websites, mobile applications and within our Services to collect information about you and your activities for interest-based advertising or other targeted content.  The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. This information may be shared with ad networks and other content providers.

If you want to opt out of receiving online interest-based advertisements on your internet browser, please visit  and follow the instructions at www.aboutads.info/choices , or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements.  Opt-out cookies only work on the specific internet browser and device that they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to set the opt-out cookie again on that device. If you want to opt out of receiving online interest-based advertisements on mobile applications, please follow the instructions at http://www.aboutads.info/appchoices or by visiting the settings in your mobile device.

Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services.  It means that the online ads that you do see should not be tailored to your interests.  We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention purposes.

Do not track

We may use, and we may allow third-party service providers and other third parties to use, cookies or other technologies on our Services that collect information about your browsing activities over time and across different websites following your use of the Services. Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites. Outside of certain opt-out preference settings within the browser used to access our Websites such as the Global Privacy Control noted in the state-specific addendums, we currently do not respond to DNT signals and we may continue to collect information in the manner described in this Privacy Statement from web browsers that have enabled DNT signals or similar mechanisms.

If you want to opt out of receiving online interest-based advertisements on your internet browser, please visit  and follow the instructions at www.aboutads.info/choices , or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements.  Opt-out cookies only work on the specific internet browser and device that they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to set the opt-out cookie again on that device. If you want to opt out of receiving online interest-based advertisements on mobile applications, please follow the instructions at http://www.aboutads.info/appchoices or by visiting the settings in your mobile device.

Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services.  It means that the online ads that you do see should not be tailored to your interests.  We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention purposes.

Data Security

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure. You are responsible for ensuring that your account is secure and Vendora is not responsible for any unauthorized access to your account.

Personal Data of Children

As noted in the Vendora Terms of Use, we do not knowingly collect or solicit Personal Data about children under 16  years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided Personal Data to us, please contact us at support@vendora.io.

Your Rights and Choices

As part of the Services and other processing described in this Statement, we recognize that you may want to update, correct or otherwise manage your personal information that we process as well as manage how Vendora communicates with you. This includes communications relevant to the Services or fulfilling a particular interaction with you as well as marketing communications where we have your consent or as otherwise permitted under the applicable law. Depending on the nature of your relationship with Vendora, we may provide you with the capability to manage your personal information directly as part of the Services or by contacting Vendora. 

Managing your information

We want to ensure that you have the necessary tools at your disposal to manage your personal information. We rely on you to ensure that your information is accurate, complete and up to date and ask that you notify us of any changes to your personal information. Your ability to update and manage your personal information will differ depending on your relationship with Vendora and what Services you use. For example,

  • As a Merchant, for certain services, you may access, change or correct certain account information at any time by logging into your account. In other instances, please contact support@vendora.io.

  • As a Merchant Employee using Merchant Employee-facing Services, you have the ability in many cases to access and update your information through the Services. In other instances, please reach out to your Merchant Employer.

  • As a Guest, depending on the Services you use, you may be able to access, change and update your information through an account created as part of the Services (e.g., a Online Account). If you are a Guest and have questions about your profile or Online Account or need customer support, please contact at support@vendora.io. In certain cases, you can also submit a request for deletion of your profile or Online Account from directly within the website or mobile application.

In other instances, if applicable, see the instructions provided as part of the Services or contact us as described in the “How to contact us” section of this Privacy Policy. We may need to verify your identity before changing or correcting your information. In certain instances, we may not be able to make the correction or accommodate the request due to legal, contractual or technical restrictions.

Please note that depending on your status, location and applicable law, you may be entitled to additional information rights in relation to the processing of your personal information. For more information regarding these rights, and the locations/circumstances where these rights are available, please see the applicable addendums in this Privacy Policy.

Managing communications

As part of providing the Services, Vendora (whether directly or through a third-party service provider), may send you:

·       Marketing communications: Depending on the nature of our relationship and the Services being used, we may send you marketing and other promotional communications for new or existing Services that we think you might be interested in. These marketing communications may include marketing text messages if you have opted in to receiving them. You can opt out of or unsubscribe from any marketing communications by following the instructions in those messages, by changing your communications preferences within your account or through your device. You can also opt out by contacting us at support@vendora.io. Opting out of one communication will not necessarily opt you out of all marketing communications.  Please note that you may still receive certain non-marketing communications after opting out. These messages may include transaction-specific communications, messages as part of a loyalty program or account-specific communications. If you are located outside the United States, we will not send you direct marketing communications without your opt-in consent or as otherwise permitted under the applicable law. 

In certain cases, our Merchants (including those within a Merchant’s management group) may also send you marketing and promotional communications as part of the Services, including when you visit a Merchant using Vendora or join a Merchant-specific loyalty program. In these instances, please follow the instructions within those messages to opt out or reach out to the Merchant directly.

  • Other communications: As part of your interaction with our Services, you may receive various non-marketing communications from Vendora that may be sent via email or text message. These include:

For Guests:

  • sending you digital receipts or other messages in relation to Services you engage with;

  • notifications sent by Merchants, our business partners and/or third-party service providers as part of our Services, such as order status, delivery or pick up notifications and information pertaining to our reservation and waitlist services;

  • responding to feedback that you have provided in relation to the Services of Vendora or one of our Merchants;

  • account or program-specific messages as part of your use of the Services (e.g., loyalty accounts with our Merchants or by setting up a Digital Ordering Account); or

  • messages associated with contests, competitions or promotions that you have elected to participate in.

For Merchants and Merchant Employees:

  • messages relating to Vendora’s services and information requests (for prospective Merchants);

  • on-boarding related messages pertaining to setting up the Services; or

  • messages pertaining to Services that you are using or are under your account.

In certain cases, depending on the nature of your relationship with Vendora and the Services being used, you may also receive messages from third-party service providers and business partners.

For additional information about how we communicate with you, please contact us at support@vendora.io. 

Links to Other Websites

This Privacy Policy only applies to information collected when visiting our Websites or otherwise using our Services. While visiting our Websites or using the Services, you may be directed through links to third-party websites or services that are not operated or controlled by us. For example, the websites of our Merchants or business partners that provide services as part of this Statement. We are not responsible for the privacy practices and policies of these third parties. As a result, we encourage you to review the privacy policies of these third-party websites as their practices may differ from ours.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at: